Privacy policy

Last Updated: 1st January 2026

Your privacy is of utmost importance to us. This Privacy Policy outlines how PawMium ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users ("you" or "User") of our website ("Site"). This policy applies to the Site and all clinical-grade pet supplements and services offered by PawMium.

1. What Information We Collect We may collect personal information from Users in various ways, including, but not limited to, when Users visit our Site, register, place an order, subscribe to a newsletter, or fill out a form.

  • Personal Information: You may be asked for your name, email address, mailing address, phone number, your pet's details (such as name or breed), and payment information.
  • Non-Personal Information: We may collect non-personal information about your device and browsing activity, such as your browser type, operating system, and IP address, to improve your Site experience.

2. How We Use Your Information PawMium uses the information we collect for the following purposes:

  • To Process Transactions: To fulfill and manage your orders, including payment processing and shipping your daily rituals.
  • To Improve Customer Service: Your information helps us respond more effectively to your support needs and inquiries regarding our formulations.
  • To Personalise Your Experience: We may use aggregated information to understand how our Users as a group use our Site and services.
  • To Send Periodic Emails: We may use your email address to send you information and updates about your order, as well as occasional company news, pet wellness tips, product updates, or marketing information (with your consent).

3. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Our Site uses SSL (Secure Sockets Layer) encryption to ensure your sensitive data is fully protected.

4. Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal information with our business partners, trusted affiliates, and advertisers. We will only share your information with third-party service providers (e.g., payment gateways, shipping couriers) to the extent necessary to provide the service.

5. Your Rights & Choices

You have the right to access, update, or request the deletion of your personal information. You may also opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

6. Changes to This Privacy Policy

PawMium has the discretion to update this privacy policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage Users to frequently check this page for any changes.

7. Contact Us - If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with us, please contact our customer service team at: