Shipping policy

Last Updated: 1st January 2026

At PawMium, we believe that premium clinical care should arrive at your doorstep safely, securely, and seamlessly. We take the utmost care in packing your orders in our custom boutique cartons to ensure they reach you in pristine condition.

Please review our shipping timelines and regional availability below.

All orders are processed within 1 to 2 business days (excluding weekends and Malaysian public holidays).

 

Delivery Timeframe
West Malaysia (Peninsular Malaysia) & Sabah & Sarawak (East Malaysia) 🇲🇾

  • West Malaysia: 3 to 5 business days from the date of dispatch.
  • East Malaysia: 5 to 7 business days from the date of dispatch. (Please note that this is subject to our courier partners' flight schedules and logistical arrangements).

 

Shipping Rate

West Malaysia (Peninsular Malaysia) 🇲🇾

  • Free shipping for order RM90 and above

 

Sabah & Sarawak (East Malaysia) 🇲🇾

  • Free shipping for order RM150 and above

 

 

International Shipping (Singapore, Philippines, Hong Kong & Rest of the World)

Currently, our direct website checkout is optimized exclusively for deliveries within Malaysia.

We are actively expanding our premium B2B partnerships and international availability. If you are located in our neighbour country and wish to purchase PawMium, please contact our customer service team directly. We will gladly assist you with current stockist availability in your region or arrange a custom international shipping quote.

 

Important Shipping Disclaimers:

  • Incorrect Addresses: Customers are responsible for providing accurate and complete delivery details at checkout. If a parcel is returned to PawMium due to an incorrect address, a re-shipping fee will apply before the order is dispatched again.
  • Courier Delays: Once a parcel is handed over to our courier partners, PawMium is not legally liable for unforeseen logistical delays (e.g., extreme weather, festive season backlogs). However, our customer service team is always here to help liaise with the courier to locate your package if delays occur.

Contact Us

If you have an issue with your order, please reach out to us immediately at: